For any questions before you place your order, please reach out to the designer you are purchasing through. They will be happy to assist!

Anjali Miller 503-896-8752

anjali@anjaliinteriors.com

Threshold Deliveries will be protected from the weather by placing them in the closest dry area (porch, garage or inside the closest door of the dwelling). It does not include bringing your order inside, or any assembly. For that, please add-on the White Glove Delivery service during checkout.

White Glove Delivery includes bringing in the delivery to the desired room, unboxing, and removal of all the packaging material. Two flights of stairs are also included in this service.

SideDoor does not accept returns, cancellations, or exchanges, as all pieces are shipped directly from the manufacturer. All sales are final.

Please Note: Customer must inspect all items at delivery (even if the delivery is Threshold) and notate any damages before the delivery driver leaves for a damage claim to be accepted. We will need pictures of both the damage and packaging within 48 hours of delivery to initiate any replacement or repairs.

In cases of damage during transit or other product issues, SideDoor will work with you directly to coordinate for repairs, and (if necessary) replacement of damaged piece(s). If you or your client observe damages or other issues, please reach out to our team by contacting info@onsidedoor.com.

You will then be asked to provide:

• The order number that the item is attached to

• A picture of the shipping packaging that the item arrived in

• 3 pictures of the item itself showing the damage (2 up-close, and 1 from further away)

Please Note: The customer must inspect all items at delivery (even if the product is delivered by threshold delivery) and notate any damages before the delivery driver departs for a damage claim to be accepted. We require notice of any product issues within 48 hours of delivery in order to process any replacements or repairs.

You will be sent email updates as your order goes through the shipping process. You can also create a customer profile during the purchasing process, so you can log-in and check your order status. If you check out as a guest, you will be unable to log-in and check your order status.

Prices shown have standard threshold delivery shipping costs already included. There are no additional shipping charges added at checkout, unless you choose to add White Glove Delivery service.

Please note: the charge on your card will show up as SideDoor LLC, whether you are purchasing directly through links shared with you by your designer, or if you're purchasing through a designer's website. SideDoor handles purchasing process and order fulfillment.

We are here to help you have the most seamless order process possible. If you have additional questions, reach out to info@onsidedoor.com. For post-purchase questions, email us at the same address or give us a call at (801) 508-4343. Don't hesitate to reach out any time!

All Ordering and Policies are managed by SideDoorLLC, Anjali Miller Interior Design is NOT responsible for any orders or damages. Please contact us before placing orders, if you have questions.

503.896.8752